Delivery Information

Delivery Charges

Spa Dispatch trading as Finnmark Limited offers standard shipping to the UK mainland, including: Highlands and Islands shipping zones.

All trade orders will incur a shipping surcharge to cover shipping/handling costs, this can be calculated by your account manager or at the point of checkout. Highlands and Islands require quoting on a case by case basis.

All orders are subject to a minimum order value of £350 for trade accounts.

Customer collection is free. You will be required to bring proof of purchase, Personal ID (passport or Driving License) and sign for collection. Delivery charges and estimated delivery times are applicable to the UK mainland only (excludes Highlands and Islands). Additional charges will be required for Non-UK Mainland and Highlands and Islands deliveries, especially on Big and Bulky items.

These will be quoted for on a case by case basis. We are unable to ship to any address or port outside the United Kingdom at present. We are able to offer ex works collection for international orders but in these cases the liability for the goods and any duties lies with the client at the point of collection. Should you wish to utilise this service, please contact our team.


Delivery Information

The goods will be delivered to the address given by the customer at the checkout stage of the order.

We will endeavour to complete all deliveries within the estimated time scale. Estimated time scales are not guaranteed delivery times and are subject to change. Spa Dispatch uses third party couriers and shall not be liable for any delay caused in the delivery of goods. In the case of products purchased by credit card, the products can only be dispatched to the credit card holder’s delivery address. All products must be signed for on delivery.

If the customer is unable or unwilling to accept the delivery on the agreed date, the customer will be liable to pay for any re-delivery charges, handling charges and storage charges that are likely to be applied.

It is the customers responsibility to inform Spa Dispatch of any access restrictions for site deliveries at the point of ordering. Site deliveries can be made on large articulated lorries and therefore Spa Dispatch must be notified if the access is not suitable. Any costs for redelivery and restocking charges must be paid by the customer in the event a delivery cannot be made due to the access.

Palletised deliveries are strictly curbside and the drop point is determined by the delivery driver. In some incidents the pallets may be dropped in a driveway. The destination of any delivery is at the driver’s discretion. Pallet Deliveries cannot be made on gravel or grass driveways. It is the customers responsibility to inform Spa Dispatch Limited if a driveway or delivery point is not a hard surface. Any costs for non-deliveries due to unsuitable surfaces must be paid by the customer.


Big & Bulky deliveries

We are dedicated to getting your order to you as promised and safely. Please be aware that it will be necessary to deliver most orders in a curtain-sided lorry and on a pallet.

Client will need to assist in unloading orders longer than 1.5m with either a fork lift truck or manually hand-balling the items from the pallet. The pallet freight providers do not allow for the use of the tail lift on orders longer than 1.5m and therefore if they offer this, they do so at their own risk. Unfortunately Spa Dispatch do not offer HIAB, Moffet or other mechanically offloaded delivery services as standard. If you require assisted offloading, we will need to get you a quote from a third party provider for this service.

We use pallets to deliver the majority of these large or oversized products. These form part of the product packaging and are non-returnable. You can reuse these pallets or alternatively dispose of them independently.

Risk of loss and damage in the Products will pass to you on the date when the Products are delivered or on the date on which we make our first attempt to deliver them to you.

All products sold are on a supply basis only and do not include installation unless otherwise quoted for and contractually agreed.


Damage Reporting

Any damages or quality issues must be clearly written on delivery notes and the damages must be reported to Spa Dispatch within 24 hours of the delivery. No claims for damages or quality issues will be accepted if delivery notes are not signed for as damaged.

Goods must be checked on delivery. Any quality issues, shortages in quantity or missing items must be written on delivery notes and reported to Spa Dispatch within 24 hours of delivery. No claims for quality issues, shortages or missing items will be accepted if delivery notes are not signed for as short.

Goods where damage is identified at the point of delivery can be refused by the customer and will be rerouted to us. On receipt of the goods, we can provide a refund or replacement.